Return Policy
1. Introduction
we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure a hassle-free experience.
2. Return Period
You may return items purchased from our website within [insert time frame, e.g., 30 days] of the delivery date for a refund or exchange.
3. Eligibility for Returns
To be eligible for a return, items must meet the following criteria:
- The item must be unused, unwashed, and in its original condition.
- The item must have all original tags and packaging intact.
- Items that are personalized or custom-made cannot be returned.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [Your Contact Information] to request a return authorization.
- Provide your order number and details of the items you wish to return.
- Once your return is authorized, we will provide you with instructions on how to return the item.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] to ensure they are returned safely.
6. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within [insert time frame, e.g., 7-10 business days]. Refunds will be issued to the original payment method used at the time of purchase.
7. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired item.
